Terms and Conditions - Proactive Maintenance Plans

These Terms and Conditions govern the Proactive Maintenance Plans (the "Plans") provided by RooFix-Solutions Ltd ("we," "us," "our"). By subscribing to the Plans, you ("the Customer") agree to the terms outlined below. These Plans align with our company motto: "Prevention is cheaper than cure."

Contact Information:
RooFix-Solutions Ltd
Phone: 07481 360618
Email: info@roofixsolutions.co.uk

 

1. Contract Duration
The Plans are offered as fixed-term agreements with the following options:
* 12-Month Contract: A one-year commitment starting from the subscription date.
* 24-Month Contract: A two-year commitment starting from the subscription date.
Contracts will automatically renew for the same duration unless canceled in accordance with Section 7. Customers will receive written notification of the renewal at least 30 days before the renewal date. Early termination is subject to the cancellation policy outlined in Section 7.

 

2. Scope of Services
The Plans include the following services to ensure the proper maintenance and care of your roofing system:
* Annual Roof Inspections: A comprehensive roof inspection once a year to identify potential issues.
* Gutter Cleaning: Gutter cleaning services twice annually to prevent blockages and water damage.
* Priority Response: Guaranteed priority response for urgent repairs within 24 hours.
* Urgent Repairs: Defined as issues posing an immediate risk to the property, such as active water pouring into the property, large sections of roofing material missing after a storm, or visible structural damage.
* Response Time: The 24-hour response guarantees initial contact and on-site assessment. Repairs will commence as soon as possible, subject to material availability and weather conditions. If delays occur due to material shortages, we will attempt to source materials from alternative suppliers and keep the Customer informed with regular updates.
* Discounted Repairs: Customers receive a 15% discount on all non-emergency repairs not covered by the maintenance plan. Non-emergency repairs will be scheduled within 7-14 days, depending on availability.

 

Exclusions:
The following services are not included in the Plans:
* Major structural repairs, defined as repairs requiring significant reconstruction or replacement of roofing components, such as trusses, rafters, or entire roof sections.
* Repairs required due to natural disasters or extreme weather events, such as hurricanes, tornadoes, or floods, unless covered under a separate agreement.
* Damage caused by neglect, unauthorized modifications, or third-party contractors.
* Repairs to areas outside the roofing system, such as walls or internal property damage.
Additional services may be quoted separately and are subject to standard pricing.

 

3. Payment Terms
* Monthly Payments: Payments will be automatically collected on the same date each month using the payment method provided during subscription.
* Annual Payments: Customers opting to pay annually will receive a 10% discount on the total subscription fee.
* Price Adjustment Clause: We reserve the right to adjust prices annually to reflect changes in material or labor costs. Customers will be notified of any price adjustments at least 30 days in advance.
* Refund Policy: Refunds will not be issued for services already rendered. In the event of service interruption or dissatisfaction, refunds will be considered on a case-by-case basis.
* Debt Collection: Any overdue payments will be subject to debt collection processes, including additional fees and legal action if necessary.
Invoices for additional services not covered under the Plan must be settled within 14 days.

 

4. Customer Responsibilities
To ensure the smooth delivery of services, the Customer agrees to:
* Provide access to the property for scheduled inspections, cleaning, and repairs.
* Ensure that the property is safe and accessible for our technicians during scheduled visits. This includes:
* Clear pathways.
* Safe ladder access to the roof.
* Removal of any obstacles that may impede our technicians' work.
* Notify us promptly of any roofing issues or concerns to allow for timely intervention.
* Ensure that hazardous materials (e.g., asbestos) are safely removed prior to our services. RooFix-Solutions will not handle or dispose of hazardous materials.

 

Safety Protocol:
RooFix-Solutions technicians adhere to strict safety protocols. If the roof or property is deemed unsafe, our technicians reserve the right to refuse work until the safety concerns are addressed. If a return visit is required due to unresolved safety concerns, additional charges may apply.
Failure to meet these responsibilities may result in delays or additional charges.

 

5. Liability and Warranty
* Limitation of Liability: Our maximum liability for any damages arising from our services is limited to the total amount paid by the Customer under the Plan.
* Exclusion of Consequential Damages: We are not liable for any indirect, incidental, or consequential damages, including loss of business or financial losses.
* Customer Duty to Mitigate: Customers must take reasonable steps to mitigate damages and prevent further property damage. Examples include placing buckets under active leaks or temporarily covering exposed areas with tarpaulins.
* Warranty Duration: Workmanship warranties are valid for 12 months from the date of service.
* Warranty Exclusions: Warranties do not cover damage caused by third parties, improper maintenance, or natural disasters.
* Transferability: Warranties are not transferable to new property owners unless agreed upon in writing.

 

6. Force Majeure
We shall not be held liable for any failure or delay in performing our obligations under these Terms and Conditions due to circumstances beyond our control, including but not limited to natural disasters, strikes, government regulations, or other unforeseen events.

 

7. Cancellation Policy
* 12-Month Contracts: Early termination incurs a cancellation fee equivalent to three months of subscription fees.
* 24-Month Contracts: Early termination incurs a cancellation fee equivalent to six months of subscription fees.
* Any work undertaken during the subscription period will no longer be subject to the discounted rate. The adjusted balance for such work will become due immediately upon cancellation.
* Cancellation requests must be submitted in writing via email or registered mail at least 30 days prior to the desired termination date.

 

8. Data Protection
We are committed to protecting your personal data in compliance with GDPR and other relevant data protection regulations.
* Data Retention Policy: Customer data will be retained for a period of 7 years for compliance and record-keeping purposes.
* Data Security Measures: We employ secure systems to protect customer data against unauthorized access or breaches. For more details, refer to our Privacy Policy.

 

9. Dispute Resolution
* Mediation Prior to Litigation: Customers agree to attempt mediation as the first step in resolving disputes.
* Mediation Process: Mediation costs will be shared equally by both parties unless otherwise agreed. Mediation must be initiated within 30 days of a dispute being raised. Mediators will be selected jointly by both parties or appointed by an independent body if no agreement is reached.
* Jurisdiction: These Terms and Conditions are governed by the laws of England and Wales.

 

10. Additional Clauses
* Entire Agreement: These Terms and Conditions constitute the entire agreement between the parties and supersede any prior agreements or understandings.
* Assignment Clause: Customers may not assign their rights or obligations under this agreement without prior written consent.
* Photo/Video Documentation: We reserve the right to take photo or video documentation of the roof before, during, and after services for quality assurance and record-keeping purposes.
* Review Frequency: These Terms and Conditions will be reviewed annually to ensure relevance and compliance.
* Severability and Non-Waiver Clause: If any provision is deemed invalid, the remaining provisions remain enforceable. Failure to enforce any provision does not waive the right to enforce.